Foodi vs Foodpanda: Honest Review of Bangladesh’s Food Delivery Apps (2025)

Online food delivery in Bangladesh has surged in popularity, offering a convenient way to enjoy meals and groceries without stepping outside. Among the major players, Foodpanda is a household name, known for its extensive restaurant network and the addition of grocery delivery through Panda Mart. However, a new contender, Foodi, has entered the market with bold claims and aggressive advertising. After using Foodi for seven months, here’s my detailed review—covering the app’s strengths, weaknesses, and how it stacks up against the competition.

Foodi: The New Challenger

Foodi, launched by US-Bangla Group in 2022, has quickly expanded across Bangladesh, partnering with over 4,000 restaurants and deploying more than 1,000 riders in 25 active zones [1]. The app promises not just food but also grocery, medicine, and daily essentials delivery—often at discounted rates. Foodi’s marketing positions it as a more affordable alternative to Foodpanda, with catchy slogans like “lower rates than FoodMama” (a playful jab at Foodpanda).

My Experience with Foodi

1. User Interface (UI) and App Experience

The first impression of any delivery app is its user interface. Foodi’s UI is clean and easy to navigate, making it simple to browse restaurants and place orders. However, the app lacks the polish and smoothness of more established competitors. Some users have also reported bugs and occasional confusion due to the abundance of offers and buttons, which can make the interface feel cluttered.

Foodi UI

2. Restaurant Variety and Discounts

One of Foodi’s standout features is its wide selection of restaurants. The app reliably shows all nearby options, and I was pleasantly surprised to find substantial discounts—up to 100 Taka off at certain places. This makes Foodi a great value proposition, especially for budget-conscious customers.

Foodi Discounts

However, a recurring issue is the lack of food images in many restaurant menus. This can be frustrating, as visuals often help in making meal choices. While it’s primarily the restaurant’s responsibility to upload images, Foodi could improve by enforcing standards or providing reference photos, as Foodpanda does.

Foodi Restaurant Menu

3. Delivery Time and Rider Experience

Delivery times with Foodi are generally standard. Occasionally, orders take a bit longer if the rider is delivering to multiple stops, but the delay is usually within 5–10 minutes—acceptable for most users. Rider behavior is similar to other platforms: mostly polite and professional, with occasional exceptions. It’s unrealistic to expect perfect service from every rider, but overall, the experience is consistent with industry norms.

4. Customer Support: The Critical Weakness

Customer support can make or break a food delivery app’s reputation. Unfortunately, this is where Foodi falls short. My experience with their support team was disappointing and ultimately led me to stop using the app.

I ordered a cheesecake, expecting delivery within 15 minutes since the restaurant was nearby. After receiving a pickup confirmation, I noticed the rider was making multiple stops. Concerned about the cheesecake melting in Bangladesh’s heat, I called the rider, who assured me delivery would take 5 minutes. However, it took 45 minutes, and the cheesecake arrived melted and inedible. The rider dismissed my complaint, leaving me frustrated.

Hoping for resolution, I contacted Foodi’s customer support through the app. After an hour without a response, I called their helpline. The team promised to investigate but provided no updates. I followed up after three days and again after a week, only to receive the same vague assurances. After 10 days of silence, I uninstalled Foodi, feeling my time and money were undervalued.

This lack of responsiveness is echoed in many user reviews, with complaints about slow or ineffective customer support and no easy way to cancel orders after placing them.

Foodi User Review

By contrast, Foodpanda’s customer support is prompt and efficient, often resolving complaints and issuing refunds within 30 minutes. This reliability is crucial for building customer trust and loyalty.

Conclusion: Should You Use Foodi?

Foodi has potential to disrupt Bangladesh’s food delivery market with its competitive pricing and restaurant variety. Its discounts and user-friendly UI make it appealing for budget-conscious consumers. However, the lack of menu images, unpolished app design, and, most critically, poor customer support hinder its ability to compete with Foodpanda.

My experience with Foodi was a mix of highs and lows, but the customer support failure was a dealbreaker. I haven’t used Foodi in six months and don’t plan to reinstall it unless significant improvements are made. For now, Foodpanda remains the king of food delivery apps Bangladesh due to its reliability and customer focus.

I hope Foodi’s team takes feedback seriously and enhances their support system. Competition drives innovation, and a stronger Foodi could push the industry forward. Have you tried Foodi? Share your experience in the comments below, and let’s discuss the future of online food delivery in Bangladesh!